Our Commitment to Help You Amidst COVID-19 & Protective Measures
March 16, 2020
As our community faces this global pandemic, Enadoc continues to monitor and assess new developments to respond with agility and help your organization during these trying times.
As a company, we run on zero on-premise servers and are 100% cloud based, managed by both our local and regional technical teams. Our organization has long been empowered with capabilities to do remote work and has been implementing this as a standard to foster productivity and collaboration across our organization.
Our local offices continue to be fully operational as indicated in our website https://www.enadoc.com/support/.
All Enadoc staff in Singapore, Sri Lanka, Maldives, Philippines, Brunei, Bangladesh, and Nepal with history of recent travel is strictly advised to self-quarantine and work from home for 14 days.
We are ready to support your activities, project meetings, support tickets and inquiries through online channels. Our support desk is powered by ZenDesk, leading industry support platform running on cloud which enable us to receive tickets without interruption.
To help contain the outbreak, we are implementing “social distancing” internally and with clients. Requests for onsite visits will be thoroughly evaluated and consulted with our clients, with measures to ensure health safety. Enadoc runs on cloud (either on public or private cloud) and we have standard processes and technical capabilities in place to support remotely.
